Coinbase To Launch 24/7 Phone Support and Other Enhancements to Customer Support by End of Year

Coinbase To Launch 24/7 Phone Support and Other Enhancements to Customer Support by End of Year

By Casper Sorensen, Vice President, Customer Experience

The following is the current upgrade in our series of post explaining our dedication to continuously enhancing our consumer experience.

One of our Coinbase cultural tenets is Customer Focus. This tenet sets the expectation that we fix consumer issues with innovation that is instinctive to utilize and constantly ask “How does this develop more worth for our consumers?”

We acknowledge that when it pertains to our client assistance experience, we’re early in our journey of developing more worth for clients.

In past article we highlighted how enhancing our client assistance experience is a leading concern and this year we have more than quadrupled our capability and introduced brand-new methods to call us. As the journey continues, we are thrilled to share that we will execute the abilities listed below by year end:

Faster Response Times: Speed matters in the quick moving cryptoeconomy, so we are matching that speed by additional increasing our capability to offer consumers with the very best reaction times in the market. Consumers must rely on that we will match their sense of seriousness when they call us.

24/ 7 Live Phone Support: Direct connections matter, so 24/ 7 phone assistance will be readily available for all retail consumers who choose speaking cope with a professional. Whether the concern is basic or intricate, clients in the United States, UK, Germany, and Japan will have the choice to get in touch with our in-country based customer support groups prior to completion of 2021 with more growth prepared for 2022.

Live Messaging: We value our clients’ time, so we’re releasing messaging, which suggests consumers can get in touch with us when the time is ideal and continue the discussion effortlessly if they need to step away. Our group of client service professionals will be offered through messaging 24/ 7 with the speed our consumers anticipate.

In-Product Support: Ease of usage is very important, so this year we are developing a more smooth assistance experience within our iOS and Android apps. This suite of functions will offer users with a smart and tailored self service experience, conserving consumers time when they have concerns. Live assistance will be a core part of this experience too, enabling consumers to rapidly message our group of professionals when required.

Our objective is to supply our consumers with the most relied on customer care experience in crypto. We eagerly anticipate supplying these brand-new abilities to you, so please remain tuned as we will continue to upgrade this blog site with the status of our journey.

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