Google turns those annoying call center menus into easy-to-navigate screens

Google turns those annoying call center menus into easy-to-navigate screens

In addition to the brand-new Pixel 6 and Pixel 6 Pro, Google likewise launched more information about brand-new abilities that its Tensor chip makes it possible for. Among them is a lot more smart method of managing those calls to companies that often have you waiting hours on end simply to speak with an agent. Now, the Pixel will reveal you the existing and forecasted wait times prior to you even position a call so you can call when it works for you.

Additionally, when you do call and come across a limitless list of choices (like, “Press 1 for branch area and hours” if you’re calling a bank), you do not require to keep in mind all of them thoroughly. Rather, Google will listen to them for you and reveal the automated menu alternatives on the screen for you to tap.

This remains in addition to a “ Hold For Me” function Google presented in 2015. Rather of needing to remain on the line, Google Assistant will stay on the call for you. It comprehends the distinction in between a taped message and a real agent on the line. When a reality individual is lastly on, it’ll notify you to take the call.

Catch up on all the current news from Google’s Pixel 6 occasion!

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