Canon makes ‘all-in-one’ printers that refuse to scan when out of ink, lawsuit claims

Canon makes ‘all-in-one’ printers that refuse to scan when out of ink, lawsuit claims

We can’t wait to see the reasoning gymnastics required to validate this


Canon USA has actually been implicated of requiring consumers to purchase ink cartridges when they just wish to scan and fax files utilizing the maker’s so-called All-In-One multi-function printers.

David Leacraft purchased a Canon PIXMA MG2522 All-in-One Printer from Walmart in March, and was horrified when his gadget was incapable of scanning or a faxing files if it ran low, or out, of ink. Unlike printing, scanning and faxing files do not normally need ink.

He would not have actually invested the 100 dollars on Canon’s printer if he had actually understood this, his legal group kept in mind. Feeling cheated, Leacraft fired a claim at Canon USA, looking for class-action status on behalf of other dissatisfied clients.

” There is no genuine function for offering the All-In-One Printers with scanning or faxing performance that is straight connected to presence or level of ink consisted of in the gadgets,” Leacraft’s problem [PDF], submitted recently in a New York federal court, specified.

” Ink is not required for scanning or faxing performance. Ink does not enhance scanning or faxing efficiency. Connecting the scan or fax abilities of the All-In-One Printers to ink consisted of in the gadgets provides no advantage, and just serves to drawback and economically damage customers.”

Canon is implicated of tricking folks with incorrect marketing. It’s All-In-One printer series are marketed as being “multi-functional”; they can carry out jobs like faxing and scanning in addition to printing. Canon didn’t relatively alert clients its gadgets would not work at all if they included little or no ink, the suit argued.

Leacraft desires Canon to pay damages, stop its “deceptive marketing and advertising project,” and make it clear to customers that its printers do not fax or scan files without ink. The biz might be required to spend a minimum of $5m to dissatisfied clients since there are more than 100 class members who have actually been impacted by the concern, according to the claim.

The Register has actually asked Canon for remark. ®


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